Mmmmm, Late Food…

Ugh. I love the food from Boston Pizza, but dealing with them can sometimes be a chore… They’re one of the few companies that doesn’t have a computerized system for deliveries yet, and they seem to have high staff turnover, so things can get…chaotic.

I placed an order at around 6:45 and waited for them to call back with the confirmation and total, like they always do. They finally did so at 7:30, and told me that it would be about an hour since they were so busy. Right after the call, I quickly popped down to the corner store to pick up some pop.

So then I waited, and at around 8:25 they called back to check and see if the food had arrived yet. It had not, and upon checking her notes, the person on the phone told me that it had just been sent out for delivery a while ago.

So I waited some more. And waited. And waited. And I lost track of time a bit and by around 9:50 I finally gave up and called back. And this time they checked with the delivery company (they use a separate company for it) and told me that there had been a delivery attempt and that nobody had answered.

What must have happened is that the order probably went straight to the kitchen, and when she called back to tell me that it would be an hour, they actually meant an hour from when I originally called, not from that call, but that wasn’t clarified. And then they must have tried to deliver it during that brief period right after when I popped down to the store.

They had kept my returned order in their fridge though, so at 11:00 I finally had my slightly-reheated dinner. Mmmm.